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Apprentice IT Support Technician

United Kingdom, England, Stourbridge£14,606 - £20,319 per yearService

Job description

We're seeking a service-oriented Apprentice IT Support Technician to join our team, which provides IT support to more than 80 companies around the West Midlands.


The role is an entry-level position towards becoming a fully-fledged IT Support Technician. We will provide full training, both in-house under the tutelage of our team and using our external training partners.


You will learn how to:

  • Understand hardware and software systems, networks, and cloud technologies.
  • Troubleshoot issues with hardware and software.
  • Perform regular maintenance activities.
  • Install and configure new workstations.
  • Set up and administer user accounts and manage secure access.
  • Train users on how to properly use and maintain equipment.
  • Understand and apply cybersecurity requirements.
  • Identify and respond to cybersecurity incidents.


Job Benefits:

  • Competitive salary
  • Increasing annual leave with length of service
  • A day off on your birthday
  • Flexible, hybrid working
  • Modern air-conditioned offices with free parking
  • Weekly company-paid breakfasts/lunches
  • Laptop
  • Mobile phone allowance
  • Mileage allowance
  • Health insurance
  • Pension
  • Training and career planning
  • Two-weeks additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers

Job requirements

Whilst experience is not necessary, you must have:

  • A keen interest in IT and cybersecurity
  • Analytical and problem-solving skills
  • A minimum of 5 GCSE's Grade C or above, including English and Maths.
  • Excellent verbal and written communication in English.

Our core values play an important role in our selection process. They are:

  • Customer Service
  • Team
  • Growth and Learning
  • Organisation
  • Attention to Detail

Candidates must be over the age of 16 and have the Right to Work in the UK.

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